Refund & cancellation policy

No refunds or cancellations

Once payment is complete your link is created immediately and can be shared, so orders can't be cancelled and we don't offer refunds for a change of mind, typos you entered, the recipient's reaction or not using the link. You can review everything in the preview before paying.

Exceptional cases

If something goes wrong on our side, for example your website doesn't work because of a fault in our service and we can't fix it within 72 hours of you telling us, we may approve a refund at our discretion. An approved refund is 33% of the amount you paid.

A duplicate charge (you were charged twice for the same order) is not a purchase, and the extra charge is always returned in full.

How to ask

• Contact [support WhatsApp: set in Admin → Settings] or email [support email: set in Admin → Settings] within 7 days of purchase.
• Include the payment ID from your receipt page and what went wrong.
• We reply within 2 working days.

When the money arrives

Approved refunds go back to your original payment method through Razorpay within 5 to 7 working days (your bank may take a little longer to show it). When an order is refunded, its website is taken offline and its photos and content are deleted, as described in our privacy policy.